1. Because the provider holds a time for your session (known as a ‘time-slot’), you are essentially promising to fulfil that appointment time. We keep accurate attendance records on our client management system. The provider will hold a time time-slot, which is reviewed each term. Whilst every effort is made for this not to change it (within the cancellation policy guidelines), it cannot be promised for more than one term.

2. The provider will communicate by email an appointment reminder, three days prior to your session to assist you with attendance and/or for you to give reasonable notice.

3. By accepting an initial appointment at Mighty Mouth Speech Pathology you are agreeing that when unable to attend in person that that a telehealth appointment may be required. This includes (but is not limited to) the following:

3.1 Due to any reason related to a health pandemic e.g. symptoms, awaiting test result
3.2 Government or our association, Speech Pathology Australia’s restrictions and policies that indicate only telehealth appointments can occur
3.3 Client/Parent/Carer or Provider’s clinicians (please be assured the latter rarely happens) unwell but able to undertake telehealth appointments

4. The provider may offer make-up sessions, (where possible) as they are in the client's best interest. Make-up sessions are offered at the discretion of the provider and within the clinician’s schedule within the upcoming fortnight. They may not be offered when there is a violation of the cancellation policy.

5. If you exceed a cancellation/non-attendance rate of 20% or higher in any given school term your time-slot is in jeopardy. 80% attendance ensures consistency in therapy delivery, progress and best practice of speech therapy sessions (research shows weekly or fortnightly sessions for best outcome). Regular sessions mean goals that are realistic and achievable can be set and ensures everyone is working to meet them. Regular sessions are required to achieve consistency. If you are unable to make the appointments due to illness, non-compliance from your child, family obligations etc, which results in constantly needing to cancel or reschedule appointments, you are requested to contact the provider to discuss your options. The provider genuinely wants the best for the client.

6. This policy includes cancellations for non-emergencyand emergency (less than 48 hours notice).

6.1 Non-emergency cancellations require 48 hours' notice. Non-emergencies include holidays, pre- planned medical appointments, celebrations, school excursions, sports events, or anything that is not designated as an "emergency" (see below). The session must be cancelled with reasonable notice. i.e.no later than 48 hours before the appointment. Greater time is requested when possible. If the session is not cancelled with at least 48 hours' notice, a 100% penalty will be invoiced and emailed to the person responsible for the account.
6.2 Emergency notifications are those that are given in less than 48 hours prior to your session and unable to attend by telehealth: Emergency cancellations are considered on a case by case and history of cancellations basis. We acknowledge that all occur due to being unwell. But if too unwell to attend the clinic, we strongly encourage telehealth sessions if well enough to attend from home. A medical certificate may be required.

7. Non-attendance | not calling the clinic | arrive unwell and asked to leave - 100% of fee applies

8. If you have a regular time slot and plan on taking a break from services for any reason, you must give the provider 30 days’ notice or you may be discharged from our service and no further appointments offered within the fortnight.